Prepare your BDC personnel for anything customers can throw at them and your lead conversion rate will skyrocket.Learn how many leads, appointments, and deals each person in your BDC center should be handling every day, week and month.With set goals and objectives based on real data, you will be able to quantify the value of perhaps the most crucial department in your dealership.
Connecting with people on the phone takes a special set of skills that is lacking in today’s world. By utilizing in-depth training on inbound and outbound call techniques, lead management processes, and conquering customers objections you can turn more opportunities into appointments and more calls into cash.
Probably one of the major expenses at every dealership, CRM’s are incredible tools that can streamline every process in your store.Unfortunately, the majority of your staff doesn’t know more than 10% of the capabilities of your CRM or they aren’t held accountable for utilizing it correctly.Let us show you the best practices of some of the biggest and most successful dealer groups in the country and how to get the most from your system .
The right message posted in the right places will bring incredible players to your team.We can help you attract, screen, and hire quality sales, service, internet, and BDC talent to have your entire store ready to handle any customer.Armed with the hiring secrets from years of building some of the best teams in the business, your personnel problems will be a thing of the past.
Retail vehicle sales to Hispanics are out pacing the market. If you’re not addressing the Hispanic community, you are missing the biggest growth potential in our industry. Word-of-mouth is huge with Latinos and good reviews spread just as fast as bad ones within their ranks. Your entire staff will be poised for future success if they are schooled on how to do business with this growing population to ensure the best possible dealership experience.